Frequently Asked Questions
Everything you need to know about our premium spirits and delivery service.
Does someone need to be home to sign for the delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid government-issued photo ID and sign for any alcohol delivery.
Where do you ship your products?
We currently offer local delivery within the five boroughs of NYC and shipping to select states where alcohol transit is legally permitted. Please check our shipping map at checkout for availability.
What is your return policy for spirits and wine?
Due to state regulations, we cannot accept returns on alcoholic beverages once they have left our facility, except in cases of corked wine or damaged bottles.
How long will it take for my order to arrive?
Local NYC deliveries are typically fulfilled within 2-4 hours. For shipping outside the city, orders usually arrive within 3-5 business days depending on your location.
What happens if a bottle arrives broken?
If your order arrives damaged, please take a photo of the broken item and the packaging immediately and contact our support team within 24 hours for a full refund or replacement.
Do you offer bulk discounts for corporate events?
Yes, we provide special pricing and curated selections for corporate gifting and large events. Please contact our events team via the 'Corporate Inquiries' page for a custom quote.